With the rapid growth of the IT industry, the IT sector has taken on increasing importance in the world of enterprise management. Under this situation, securing strong competitiveness through IT is now a critical issue for each commercial enterprise. Companies are investing more and more in IT, and as a result they require a consulting service that clearly presents the technological opportunities required for enterprise management, as well as an optimal application method. Consulting services suggest IT application methods able to complement a specific enterprise, so that the adopted IT is a reasonable match with the customer’s business providing maximum efficiency and effect.

Entrue Consulting sets up an IT vision and IT strategy based on each client’s management strategy, and then presents a detailed information system and infrastructure architecture capable of implementing these strategies. By doing so, this service helps resolve the client’s fundamental IT problems and implement subsequent business activities such as system development and management.

The services provided by Entrue Consulting can be broadly grouped into two areas: industry and solutions. Various diverse and specialized IT consulting services for each sector are provided by activities such as manufacturing, logistics, services, public sector and finance. Focused on the sales and marketing business, the solution service area provides solution-based consulting services in various areas such as CRM for customer management, ERP for enterprise resource management, KM for knowledge economy realization, and SCM, all of which encompass the planning and implementation of enterprise supply chains to e-Marketplace establishment. In addition, to provide a more complete business-oriented consulting service than a simple IT-based consulting service, additional emphasis is placed on IT ROI or IT strategy setup consulting.

- Information Strategy Planning (ISP)
ISP consulting service designs a desirable future business model that can enable optimized business operation to cope with environmental change while achieving a fluent management strategy. It then sets up an information strategy implementation plan from an IT perspective to support this design efficiently.

- IT Assessment
This service assesses the company’s IT level from two perspective processes, people and technology. In terms of the process area, CRM/SCM will be diagnosed as the core area of management achievement creation.

- IT ROI Assessment
Many companies need an evaluation on the effect of their IT investment. However, evaluation activities and utilization of these results are currently insufficient due to inadequate effect evaluation systems. To address such a problem, this service presents the most effective IT investment direction using reliable evaluation and forecasting.

- e-Biz Readiness Assessment
The customer’s IT and web environment are analyzed and the net readiness level is diagnosed using speedy e-Transformation methodology. Based on this diagnosis, an appropriate vision and roadmap are established and an implementation method is selected.

- BPR (Business Process Reengineering)
The BPR consulting service analyzes the customer’s business process based on current or future applicable information technology. It then removes or re-positions unnecessary or duplicated businesses to set up an efficient process.

- Operation Assessment
The operation assessment consulting service analyzes the effect of introducing major solutions and systems like the ERP system, as well as coverage and customer satisfaction, in order to set up future improvement or activation methods.

- Implementation Strategy
The implementation strategy consulting service defines the implementation schedule / organization as well as implementation tasks, in order to most efficiently carry out the ‘To-Be’ model selected by the ISP project. It also maps out the expected costs / benefits.

- Solution Assessment
The solution assessment service evaluates the solution with its functions, technology, price and service in order to select an optimal solution capable of fitting into a company’s business and professional requirements. It also selects the best package to maximize effects with minimal cost following solution setup.

1) Customer Relationship Management(CRM)
LG CNS provides a proactive consulting service so that each customer can carry out their business successfully through CRM strategy setup, CRM MP setup, CRM diagnosis, package selection, implementation and change management. To this end, LG CNS maintains and develops a partnership with the customer based on an understanding of their corporate strategy and business profile.

2) Enterprise Resource Planning(ERP)
LG CNS provides one-stop service from package selection to implementation, including setup, change management and after-service, by capturing customer needs and concerns effectively in the standard ERP area as well as the extended ERP area (such as upgrading existing ERP, e-HR and SEM).

3) Supply Chain Management(SCM)
LG CNS provides a solution-based IT consulting service that identifies and applies solutions in order to set the direction and strategy of the ID and achieve them most effectively in the areas of SCP, SCE and PD. Primary targets are customers in manufacturing industries such as electricity, electronics and chemicals.

4) Knowledge Management(KM)
LG CNS provides differentiated EIM service through a WSM and ECM design that reflects customer needs under the SKM infrastructure, as well as traditional KM consulting services such as master plan setup, BPR/ISP and diagnosis. These supports allow each customer to establish an individual management system, thus enabling them to capture internal/external knowledge information effectively for the sharing, proliferating and utilizing of general knowledge information within the organization.

1) Public sector
LG CNS contributes to national information projects by providing BPT/ISP, solution consulting and outsourcing consulting for various customers such as educational institutes, railway/public logistics firms, welfare/administration, and legal/prosecution entities, based on extensive project experience, specialized knowledge and technology.

2) Finance
For customers in the primary finance sector such as banks, and the secondary finance sector such as credit cards, insurance and securities companies, LG CNS provides a total consulting service. This includes management strategy setup, process renovation, system diagnosis and evaluation, and system development so that each customer can resolve their business operation issues and achieve their objectives.

3) Electronics
LG CNS provides a total consulting service for the entire value chain in the electrical and electronic industry from IT diagnosis to master plan setup, solution implementation planning and final setup.

4) Chemicals / Telecommunication,Media & Entertainment
LG CNS provides service for major consulting areas such as business modeling, process engineering, IT planning, IT solution selection and change management. As a group, it provides optimal service for the manufacturing industry (such as the chemical and automobile sectors), and takes the lead in developing new business areas in the medical and communications industries.

LG CNS offers a professional consulting service for customers so that they can set up a strategy at the corporate, business and functional levels, resolve business operation issues, and achieve their management vision effectively. Besides which, professional consulting on IT strategies is also provided alongside IT performance managing consulting to effectively control and monitor the quantified IT values.