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| SERVICE OVERVIEW |
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| BPO (Business Process Outsourcing) is more than a current IT outsourcing service. It entrusts one or more IT integrated-type business processes to an external service provider. For example, some companies adopt outsourcing service for various business processes that are beyond their core capability, such as customer relationship management, general administration, procurement business and payment slip processing. Advanced foreign companies are increasingly concentrating on their core business by commissioning various works to an external service provider, including financial areas such as finance and accounting, integrated operation areas such as logistics, contract management or supply chain management, and marketing such as call center, CRM or sales team management.
More companies are choosing to opt for IT outsourcing service. At the same time, increasing attention is being drawn due to a concentration on the strategic functions and company restructuring that occurs actively throughout the entire industry. LG CNS has set up a systematic BPO service in association with internal BPO expertise and external organizations in an attempt to cope with customer needs through the BPO service.
The UcessSMC (Sales, Marketing, Customer Care) BPO service, which LG CNS started for the first time in Korea, enables customers to resolve excessive costs and inefficiency if they have to implement a CRM business by themselves. This service is the result of years of experience in CRM consulting, CRM setup and CRM operation management. LG CNS BPO service will contribute to each customer’s business efficiency improvement and ROI maximization within ever-changing business environments. |
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| PROVIDING SERVICE |
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 UcessSMC |
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| SMC is short for Sales, Marketing and Customer Care. UcessSMC is a service that sets up and operates customer CRMs in an optimal environment. LG CNS has been accumulating years of the finest experience in the entire CRM sector since its first introduction to Korea. Based on these achievements as well as its accumulated technology, LG CNS provides integrated BPO service across the whole spectrum of consulting, system setup, maintenance and education and training.
When general companies choose to implement their CRM business independently, LG CSN UcessSMC will present a standard that allows for flexible finance management. It ensures customer relationship management over a certain level, and assigns excessive expense payment to a certain variable cost. |
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| UcessHyperdesk |
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| UcessHyperdesk is an outsourcing service that manages everything from desktop computer planning to its disposal. This service proposes a customized purchase environment by selecting the standard desktop specifications and standard S/W that fits most appropriately into a customer’s environment, thus enabling each client to buy computers at a competitive price when and where demand occurs.
Additionally, asset management on the purchased desktop will ensure effective and accurate operation, and PC security service is also provided. UcessHyperdesk provides prompt and reliable service through various support methods such as help desk support, remote fault processing and offline maintenance. |
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| REFERENCE |
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- Pronton: Malaysian automobile design BPO
- Fillstore: Canadian distribution chain BPO
- Fronto: Jewelry franchise BPO
- LG Electronics
- UcessSMC
- Business Intelligence Service / Web Channel Management
- LG NARA (LG Electronics Internet shopping mall)
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