References

- As the outsourcing structure for operation personnel with multiple business contracts was integrated into a single business, integrated management and effective operation system were required.

- By converting into SLA-based outsourcing contract structure, high-quality service needed to be provided with quantitative management capacity.

- IT outsourcing capacity of business entity needed to be applied, rather than simple manpower supply outsourcing.

- Application operation and infrastructure operation management services are provided.
- Customer contract management structure is simplified with a single contract structure by unifying multiple contractors.

- Supportive programs which provide regular IT diagnosis and enhanced customer IT capacity are provided.

For application of integrated operation management system, an integrated operation management system of LG CNS has been applied, while IT capacity enhancement support services including SLA consulting and IT infrastructure consulting services are provided. Also to take a critical role as a customer's IT advisory rather than as a simple system operator, regular customer meeting and improvement tasks are performed as well as proactive proposal activities for IT capacity enhancement are conducted.