References

Due to poor capability of current operation body, improvement of operating service quality was required through systemic IT service integration. By conducting integrated operation and maintenance, business efficiency enhancement is required through clarified responsibility, specialization and improved business process. In addition to basic operation service, business innovation support was required to enhance customer business capacity.

- Global operation management process and LG CNS experience for IT outsourcing services use utilizied operation management tools and ERP-specific operation tools to apply advanced IT operation system.

- To secure competitiveness in the dynamic construction industry, we established mid-long-term strategy complying with business strategy and proposed specific direction for IT enhancement

- Considering characteristics of ERP system which draws outcome through consistent improvement in operational process, LG CNS supported business improvement by suggesting solution before requested and applying BP cases of other companies.

It provides operational management process at the global level and operation management tools, enhances IT management level and reduces operation cost. Also utilizing experience and capacity of ERP integration center which integrates and operates 28 client companies such as LG Chemical, Hynix and LS Cable, it supports to boost up business performance.