LG CNS has established a dedicated security organization reporting directly to the CEO to strengthen the company’s expertise and independence in information security. Led by the Chief Information Security Officer (CISO) and Chief Privacy Officer (CPO), the Information Protection Committee and Information Security Council meet on a regular and ad hoc basis to discuss prompt and effective responses to key security issues and to approve related policies.
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The company-wide information security and privacy departments are staffed with experts in information security and privacy, and oversee all aspects of information security while identifying various security threats and establishing response measures.
Each department’s Information Security Manager and person in charge of information security handle personnel and asset management, and work together to protect information assets and implement security policies.
Departments that handle personal information designate a privacy manager and a person in charge of privacy to strengthen personal information protection activities.
LG CNS has established an information security management system capable of supporting diverse industries and new technologies, enhancing client trust and strengthening business competitiveness.
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LG CNS establishes and operates information security policies based on relevant domestic and international regulations, including the Information and Communications Network Act, the Personal Information Protection Act, he EU General Data Protection Regulation (GDPR), enabling flexible responses to the evolving digital environment and technology trends. Through these efforts, the company builds trust with its clients and society and fulfills its sustainable digital responsibility.
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LG CNS incorporates security requirements into the entire lifecycle of its solutions and services, from planning to operation, and systematically conducts inspections and reviews to ensure security quality. Before launch, we conduct security reviews to verify that identified security requirements have been properly implemented, and during operation, continuously monitor for security vulnerabilities.
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To ensure that personal information is processed safely, LG CNS conducts Privacy Impact Assessments (PIA) before introducing any new processing system. Each year, the company inspects the implementation of its internal personal information management plan, provides training for employees who handle personal information and checks the management status of its personal information processors.
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LG CNS manages global security for its overseas subsidiaries from their establishment through to their operation. We comply with global security regulations such as the EU General Data Protection Regulation (GDPR) and Vietnam’s Personal Data Protection Law, and works closely with its overseas subsidiaries to respond proactively to global security threats.
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To proactively respond to rapid changes in the IT environment in the era of AI transformation (AX), LG CNS is implementing a Zero Trust security paradigm. Based on the principle that nothing can be trusted, the company establishes Zero Trust-based security strategies to prevent security incidents in advance. Through this approach, LG CNS drives digital innovation in AI, cloud and big data in a safe and effective way.
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LG CNS regularly carries out administrative, physical and technical information security activities to protect its information assets from security risks.
| Security Domains | Key Activities |
|---|---|
| Policy Establishment & Management |
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| Personnel Security |
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| Third-Party Management |
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| Security Inspections |
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| Information Security Incident Response |
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| Worksite Security |
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We provide regular security training and ongoing awareness activities so all employees and partner staff understand and practice the importance of security. We also require security pledges and checks at joining and leaving, strengthening accountability for protecting information assets.
| Training Title | Key Content | Target Audience |
|---|---|---|
| Personal Information Protection Training | Personal information protection guidelines for data handers, designated personnel, and persons in charge | Personal Data Handlers, staff and persons in charge |
| Basic Information Security Training | Quiz-based training on our security policies and work-related precautions | All employees, including partner companies and overseas subsidiaries |
| Secure Development Training | Security compliance guidelines for developing vulnerability-free systems | Project team members |
| Security Training for Partner Companies | Information security precautions partner companies must follow | Partner personnel |
LG CNS regularly conducts simulated malicious email training for all employees and partner company staff to prevent malware infections from malicious emails and raise awareness. These exercises strengthen the company’s ability to respond quickly to real threats, boost employees’ security awareness and continuously improve the overall level of security across the organization.
LG CNS actively carries out preventive measures against increasingly sophisticated external attacks such as hacking and malware distribution. We operate a real-time intrusion detection and rapid response system to minimize damage in the event of a security incident. Furthermore, we have deployed solutions to block email-borne malware and ransomware, focusing on creating a safer working environment.
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LG CNS incorporates ESG values and our concept of talent into every stage of recruitment and capability development to identify and nurture outstanding people who will help build a sustainable future. The Talent & Career Office consists of the New Employee Recruitment Team and the Expert Recruitment Team. The New Employee Recruitment Team focuses on discovering high-potential entry-level talent and expanding the global talent pool, while the Expert Recruitment Team strengthens organizational competitiveness by hiring external experts and using flexible staffing. Through these efforts, LG CNS pursues sustainable management based on human capabilities and fulfills its responsibility as a company that grows together with society.
The Learning & Development team systematically develops employees’ technical capabilities and business consulting capabilities so they can become top experts in their fields. It oversees technical training, leadership development, technical capability assessments and external training programs in an integrated way to build employees’ pride in their expertise and to develop talent recognized by clients and markets at home and abroad, and carries out its work in line with the direction described below.
- Equip 'One CNS' employees with core competencies so they grow into top experts, foster talent with loyalty, leadership and sound character, and build a healthy organizational culture.
- Accurately certify technical talent, establish a system where experts help other experts grow, and support the expansion of the training business through differentiated training/certification services for external clients.
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LG CNS actively recruits and develops top-tier talent who will lead AX beyond DX to deliver greater value to clients and achieve sustainable growth. Based on a concept of talent that includes expertise (Insightful Expert), innovation (Game Changer), autonomy and responsibility (Empowered Achiever), growth (Self-motivated Learner), collaboration (Synergy Builder) and respect (Open-minded Listener), the company secures future-ready talent with strong AI capabilities and strengthens its competitiveness as a global AI company. It goes beyond uniform training to provide personalized learning experiences, and uses the Technology Certification Test to objectively assess employees’ capabilities and motivate them.
In addition, by offering external B2B and B2C training programs built on LG CNS’s excellent technical content and training assets, the company not only delivers financial performance but also enhances its brand value.
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LG CNS strengthens employees’ technical capabilities through tailored training based on their roles and responsibilities, and accelerates expert development by establishing a structured training system to enhance DX expertise in areas such as AI, data, cloud, Agile and AM1). It also regularly runs programs like the “Insight+ Tech Seminar” so that all employees can quickly learn about new technology trends. Since 2024, the company has provided AM training to job seekers through the K-Digital Training program, and has expanded AX training, originally offered to affiliates, to open clients so that it can deliver training to both B2B and B2C participants, contributing to financial performance and enhancing brand value. In addition, LG CNS systematically strengthens the execution capabilities of frontline leaders and its next-generation leadership pipeline by fostering AX experts, deepening advanced capabilities through GDC (Global Delivery Center)2) and AIDD (AI Driven Development)3), operating PM School, and running leadership programs and forums. It also improves the accuracy of capability assessments through technical competency Committee evaluations4) and more diverse certification methods, while strengthening the technical skills of overseas talent, centered on the Vietnam and Indonesia build centers5), to develop them as partners who will drive global growth together.
1) AM(Application Modernization) : Technology that decomposes complex, monolithic applications into smaller units and reassembles them to improve business agility
2) GDC(Global Delivery Center) : A framework for global collaboration with overseas developers possessing domain-specific expertise, transcending time and location constraints
3) AIDD(AI Driven Development) : Applying AI across analysis, design, development and testing to optimize the implementation process and radically innovate project execution using AI assistants
4) Committee evaluation : A method where a committee of technical experts evaluates capabilities shown in actual work and on-site situations, in addition to theoretical job knowledge
5) Build center : implementation-focused organization established by LG CNS
LG CNS carries out tailored recruitment based on IT capabilities in diverse areas such as AI, big data, cloud and smart factories to secure top-tier experts who will lead AX beyond DX. Successful candidates receive IT career training and job-specific training so they can quickly adapt to their roles. The company also runs summer and winter internship programs to identify high-potential undergraduates and graduate students at an early stage, and offers flexible scheduling options for master’s and PhD candidates. During the internship, participants work on real-world projects, and those who pass the final evaluation are given the opportunity to join the company as new employees after graduation.
LG CNS focuses on cultivating and securing outstanding IT talent through cooperation with major universities in Korea. It offers summer and winter internships that are linked to recruitment and runs specialized training courses in AI, big data, consulting and security, while also promoting a range of joint activities such as technology development projects, contests and textbook publication. The company is also expanding cooperation with regional hub universities, and each year selects more than 30 graduate students in AX related fields, providing full tuition and living expenses, and operates industry academia programs that guarantee employment at LG CNS after graduation.
| Year | University | Details |
|---|---|---|
| 2025 | KAIST | Establishment of the “AX Talent Development Track” (Master’s Program in Industrial Engineering) |
| 2024 | Seoul National University | Establishment of the “Talent Development Track” (Master’s Program in Industrial Engineering) |
Yonsei University | Establishment of the Department of Intelligent Data & Optimization | |
| 2023 | Korea University | Establishment of the Department of AI Data Science |
LG CNS runs the self-directed career development program "My Career Up", which allows employees to choose their desired role and department and move there. Employees can check recruitment notices on the internal bulletin board, apply and go through the selection process, and transfer to a new organization within about two months. This helps employees gain diverse work experience and expand their competencies, while the company builds a virtuous cycle of growth based on autonomy and motivation. Many employees are realizing their desired careers through this program, and LG CNS actively supports continuous career growth even after they join the company.
LG CNS, as an organization centered on technical experts, is continuously expanding structured technical training to strengthen employees’ DX competencies. It provides tailored training based on existing skills and levels, with internal and external experts sharing practical knowledge and know how. To enable employees to learn anytime and anywhere, the company has introduced an online learning platform and offers on site training at project locations, creating a learning environment that is closely linked to day to day work. It also raises capabilities across the entire collaboration ecosystem through online and offline training for subsidiaries, partners and GDC, and improves real collaboration efficiency and project kick off speed through joint training programs between headquarters and GDC. To foster experts who will lead AX business and delivery, LG CNS defines AX experts by area of work, identifies their roles, tasks and required competencies, and builds and runs training systems based on these definitions. In addition, it develops AX experts by establishing AX specific in house certification standards that include mandatory training courses and project experience.
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LG CNS operates a range of programs to strengthen employees’ leadership and global competencies. Based on its own leadership model, the company conducts regular surveys to design tailored leadership development plans and enhances on-site execution through activities such as the company-wide leadership forum, coaching programs and the Leader Care Program. It has also introduced a system for developing leadership candidates to build a structured leadership pipeline. To support business in overseas markets such as the United States, Vietnam and Indonesia, LG CNS also works to strengthen global competencies, and systematically builds practical global communication skills through G-CAMP, a hands-on language program developed by in-house experts, dedicated training and customized textbooks for the Vietnam GDC, and one-on-one native-speaker coaching programs.
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Leadership Forum
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G-CAMP
LG CNS operates structured evaluation and support systems so employees can grow into technical experts in their fields. Since 2016, it has run its own Technology Certification Test (TCT) and has enhanced the evaluation framework each year in line with changes in technology and business. In 2024, it introduced the Technology Competency Committee, where experts evaluate their peers to more precisely assess competencies demonstrated in the field. Evaluations to select key technical talent are also carried out, with differentiated development opportunities and rewards provided according to each level.
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LG CNS leverages its in-house content and assets to provide differentiated technical training and competency certification in the B2B and B2C education markets. It has expanded its training scope from IT to AX for affiliates, helping to enhance technical competencies. Through the government-supported K-Digital Training program, the company not only strengthens IT competencies among young people but also actively supports job placement.
LG CNS aims to grow together with its clients, employees, shareholders and investors, partner companies and local communities, and respects the human rights and values of all stakeholders. The company continuously strives to comply with labor-related laws and regulations and client requirements in each country or region where it operates, and will keep working to make improvements wherever they are needed.
LG CNS complies with international human rights and labor standards, centered on the Universal Declaration of Human Rights, and including the OECD Guidelines for Multinational Enterprises, the Ten Principles of the UN Global Compact (UNGC), the UN Convention on the Rights of the Child, the core conventions of the International Labor Organization (ILO) and the UN Guiding Principles on Business and Human Rights.
LG CNS aims to actively reflect employees’ opinions and turn them into positive change. To this end, it is expanding the People Care program under the key theme of “Field-Centered CNS” and continuously operates on-site visit care programs for employees working not only at headquarters but also at project sites.
Furthermore, we create a safe and comfortable working environment for off-site employees by regularly checking working conditions at field locations. Going forward, in addition to “on-site care,” the company plans to diversify support by adding “ONE CNS” and “family-friendly” as new key themes. It operates integrated care programs that all employees can join without distinction, as well as Family programs that reflect diverse family types, to broaden the meaning of the workplace and enrich employees’ everyday lives. LG CNS will also continue to diversify support programs focused on project sites so it can meet the needs of each site in advance, regardless of region, and steadily enhance satisfaction and engagement for employees at all business locations.
LG CNS respects the diversity of work locations and provides employees with positive experiences through field-centered People Care programs that meet the needs of each site. The People Care program is organized around four themes—on-site care, family care, organizational activation and refresh—and consists of a total of 40 programs.
LG CNS operates the Female Leaders Forum to support female leaders’ career development and networking, and to strengthen their leadership competencies. The forum features special lectures by external female CEOs, group discussions, and meetings with the CEO, fostering growth and providing a venue for active communication between juniors and seniors. Going forward, we plan to structure the forum around themes such as career development and execution-focused leadership to ensure sustainable growth for female leaders.
LG CNS conducts on-site visits to listen directly to employees in order to protect them from unfair treatment, including workplace harassment by clients, during customer interactions. We also support an environment where employees can focus on their work without unnecessary stress by conducting employee surveys and distributing harassment prevention campaign videos to client companies. In addition, the company operates an always-on grievance handling program to deal with employees’ complaints in a reasonable way, protect human rights, improve workplace satisfaction and create a sound working environment. Employees can report issues and receive support at any time through the internal grievance board.
LG CNS allows employees to take up to two years of parental leave, including the legally mandated period. This enables employees with young children to spend sufficient time with them at home. The system is based on LG CNS’s policy of respecting and embracing the needs of employees with children, and the company’s supportive culture allows employees to use parental leave without burden while achieving a balance between work and family.
LG CNS operates Haengbokmaru, a subsidiary of LG CNS and a standard workplace designed to facilitate the employment of people with disabilities and enhance employee welfare. At headquarters and major business sites, it provides stable job opportunities through roles such as operating in-house cafés, cleaning office areas and offering massage services by visually impaired therapists, while professional counselors and managers support both emotional well-being and career development. The working environment for employees with disabilities is also systematically arranged, including dedicated lounges, convenience facilities and group insurance, and the company actively engages in social contribution activities by hosting regular exhibitions of works by artists with disabilities and collaborating with external organizations. As a result of these efforts, Haengbokmaru has received various external recognitions, including as an outstanding employer for people with disabilities, a model workplace free of discrimination and an exemplary contributor to the promotion of employment for people with disabilities, helping to spread an inclusive employment culture.
LG CNS supports employees who have children with disabilities to help them balance work and family by providing special education expenses. Regardless of whether the school is public or private, the company covers admission fees, tuition, and school operating costs on an actual-cost basis. This reflects LG CNS’s commitment to understanding and embracing not only employees with disabilities but also the challenges faced by their families.
LG CNS fosters a fair and transparent trading culture based on trust with its partner companies, and is building a sustainable Shared Growth ecosystem by providing wide-ranging support to help them strengthen their competitiveness.
① Supply Chain Management Policy
- Partner company management framework (Strategic Group, Partnership Group, Transaction Group, Potential Group)
- Operation of a dedicated Shared Growth organization (partner support, signing fair trade agreements)
② Subcontracting Management Policy
- Compliance with the Korea Fair Trade Commission’s “Four Fair Subcontracting Practices
- Compliance with subcontracting laws, including the use of standard subcontracting contracts
LG CNS grants priority business opportunities to outstanding partner companies through annual regular evaluations and supports their internal growth through various support activities. This leads to higher project success rates and expanded business opportunities, and in the long term LG CNS aims to achieve sound growth together with them.
LG CNS helps small and medium-sized suppliers secure talent in a practical way by opening an online recruitment portal dedicated to suppliers on a major domestic job search website, making it easier for job seekers to find opportunities. Since 2006, the company has also operated the U-Camp software developer program, an intensive software development course for prospective hires from suppliers. The program is designed around the on-site needs of suppliers and focuses on practical skills, and participants are hired by suppliers and put straight to work upon completing the course. Through this recruitment-linked training and platform support, LG CNS strengthens the competitiveness of its suppliers and supports their sustainable growth.
To facilitate smoother communication with partner companies, LG CNS operates the “Partner Communication Lounge” within its PartnerPlus partner portal. Through this channel, partner companies can freely propose new business and consult on any issues or inconveniences that arise during collaboration. They can also request improvements regarding contract procedures, payment processes and other inconveniences.
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Dedicated partner company website (PartnerPlus)
LG CNS has made mutual growth with its partner companies a core value and has worked continuously to establish a fair trading order and spread a culture of shared growth. As a result, the company has received the top rating in the Shared Growth Index evaluation for seven consecutive years and has been selected again as a "Best Honorary Company." It has also received a commendation from the Korea Fair Trade Commission for implementing fair trade agreements. Going forward, LG CNS will continue to build a healthy industrial ecosystem through sustainable, trust-based partnerships with its partners.
Plaque for being named a Best Honorary Company
in the Shared Growth Index for seven consecutive years
| Key Management Issues | Timing | Key Activities |
|---|---|---|
| Communication with partner companies | Year-round |
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| Activities to strengthen partner companies’ competitiveness | Year-round |
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| Financial support for partner companies | As needed |
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| Strengthening fairness and transparency | Once a year |
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LG CNS provides partner companies with an ESG self-assessment checklist and has them carry out self-checks. The company also offers training on ESG management and evaluation to key partner companies.
| Management Plan | Target | Details |
|---|---|---|
| Supply Chain ESG Training | LG CNS Partner companies | Training to improve understanding of ESG management and evaluation |
| Supply Chain ESG Self-assessment | Environmental management, labor and human rights, employment and non-discrimination, working conditions, safety and health management, ethical management |
LG CNS operates safety and health management systems for each data center and project, centering on the dedicated Safety & Health Environment Office, which is responsible for company-wide safety and health management. Based on the company-wide Safety and Health Management Regulations, it appoints safety and health officers for each business site, listens to employees’ opinions through the Occupational Safety and Health Committee and labor-management councils, and carries out improvement activities accordingly.
LG CNS first obtained ISO 45001 safety and health management system certification in 2019. All domestic business sites, including headquarters, each data center and construction projects, are covered by this certification, so 6,800 employees, or 98% of the workforce, work under the safety and health management system. The company maintains the system through annual internal and external audits across the entire organization.
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LG CNS regards safety and health as a non-negotiable top management priority and has established and implements its “Safety and Health Policy and Objectives” so that employees can work in a safe and healthy working environment.
LG CNS conducts risk assessments that reflect the characteristics of each business site in order to reduce hazardous risk factors during work, using a high/medium/low evaluation method for construction projects and a checklist method for office-based roles. It also operates a safety inspection system by project stage and timing for construction projects where the risk of accidents is high. In addition, the company has established an “Accident Investigation and Countermeasure” process to minimize damage and prevent recurrence in the event of an incident.
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LG CNS operates a variety of safety and health communication channels for its own employees and those of partner companies. The company holds quarterly Occupational Safety and Health Committee meetings and project-specific safety and health meetings, including labor-management councils and safety and health councils, and conducts surveys of SHE staff to listen to workers’ opinions and continuously pursue practical improvements.
LG CNS strengthens employees’ crisis response competencies through semiannual emergency response drills and real evacuation exercises. It also provides hands-on CPR training so they can respond calmly in emergency situations.
LG CNS provides health checkups and a range of health management services to protect employees’ health. High-risk employees receive one-on-one intensive care, from designing checkup items through to counseling on the results. The company also runs employee-participation health promotion programs such as “CNS Stretching Breaks” and “CNS Fitness 100.”
LG CNS promotes social contribution activities under the leadership of the External Cooperation Team, working in partnership with a wide range of stakeholders, including all employees, NGOs and partner companies. Leveraging its IT capabilities and AX (AI Transformation) expertise, the company runs social contribution programs focused on youth education and has set three key directions—using professional capabilities, working together with employees and coexisting with local communities—to strengthen execution. By carefully selecting and focusing on target groups, it provides tailored programs and works with government and specialized institutions to maximize the impact of creating social value. Through these efforts, LG CNS aims to fulfill its corporate social responsibility and achieve shared growth with local communities.
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AI Genius is an AX education social contribution program developed by LG CNS to nurture future IT talent among young people. The classes are built around hands-on practice and experiential activities so that students can build their thinking skills and improve their problem-solving abilities through basic learning in software and AI. LG CNS has been providing free education to young people since 2017 under an agreement with the Seoul Metropolitan Office of Education, and is steadily expanding the program to students in remote areas and other vulnerable groups. By 2024, the program had provided education to more than 21,000 students.
- Education for middle school students
For middle schools in the free semester (or year) program, the course is scheduled during regular class hours and provides six periods a day of essential AI education. Middle school students experience hands-on practice on topics such as generative AI, chatbots, big data and building smart logistics robots, allowing them to learn AI and software in an easy and engaging way.
LG CNS employees voluntarily participate as instructors and mentors, helping students explore career paths and plan for the future. Experts from LG CNS working at the front line of AX businesses such as AI, big data and cloud serve as AI Genius instructors and provide high-quality education to students.
- Education for special schools
LG CNS runs tailored programs for students with disabilities who have limited access to software education. It offers hands-on classes where students can create their own stories using generative AI, work with AI self-driving cars and experience AI and the arts, and works to close the software education gap for vulnerable groups.
- Education for elementary schools
Second-year new employees at LG CNS take part as one-day coding teachers, visiting elementary schools in regions with limited access to IT culture to run one-day coding classes. Over four class periods, students use the Scratch coding platform to create their own games and take part in various hands-on activities, helping to lower the barriers to coding for elementary school students. Working in cooperation with regional education offices around the country, the program has reached five schools and 38 classes of students by 2025, with LG CNS new employees teaching directly so that children can experience software education in a more friendly and approachable way.
![[Watch Video] Until yesterday I was working at LG CNS, and today I’m a middle school teacher?](/content/dam/lgcns/images/company/esg_v2/YT_Thumnail_1_Revised.png)
![[Watch Video] Kids with all kinds of dreams take on the AI Genius challenge!](/content/dam/lgcns/images/company/esg_v2/YT_Thumbnaill_2.다양한꿈을가진아이들의.jpg)
![[Watch Video] Gen MZ new hires become one-day coding teachers at elementary schools (ft. LG CNS AI Genius Coding Volunteer Program)](/content/dam/lgcns/images/company/esg_v2/YT_Thumbnaill_3.MZ신입사원초등학교.jpg)
AI Genius Academy is an education program for high school students designed to nurture LG CNS’s future software and AI talent. Since 2021, the program has selected students with passion and aptitude in software and AI and provided differentiated training in cutting-edge IT technologies and mentoring. Through AI creative projects that incorporate new IT technologies, it offers direct support for students as they plan their future careers.
[Program Course]
- AI Open Class: This is the first course in AI Genius Academy, where students naturally learn the basic principles and concepts of AI by solving around ten AI missions. Using videos and learning materials, students complete the missions and receive feedback from mentors, and free online content is provided to high school students across the country who want to study AI.
- Boot Camp: This is the preparation stage for advanced AI projects. Participants gather at LG Sciencepark, where LG CNS headquarters is located, to decide team project topics and set goals and plans. Through programs such as special lectures by LG CNS employees and classes on how to write project reports, they share their career concerns and have opportunities to learn together.
- AI Advanced Project: During the AI Advanced Project period, students carry out various activities to complete their AI project deliverables. As they go through this stage and face different problem situations, they have opportunities to grow to the next level. To help students complete their projects, LG CNS provides software and AI training, hardware production support and expert mentoring.
- AI Challenge Day: AI Challenge Day is an event where students share the final project results from AI Genius Academy and receive awards for outstanding work. It gives them the chance to learn from failure and to feel a sense of achievement through the process.
![[Watch Video] 2025 AI Genius Academy Challenge Day](/content/dam/lgcns/images/company/esg_v2/AIGenius_2025_ver1.png)
