Across industries, companies are evolving from the stage of Digital Transformation (DX), which transformed enterprise-wide digital environments with AI, cloud, and big data, toward AI Transformation (AX). This shift prioritizes intelligent automation of business processes, data-driven decision-making, and enhanced customer experiences. By leveraging AI, big data, and cloud, businesses strive to strengthen their digital capabilities, applying advanced AI technologies across operations to drive automation and optimization. These efforts are intended to maximize the potential of Agentic AI, enabling intelligent, autonomous decision-making.
AX Consulting provides the foundation for full automation of key business tasks through Agentic AI, reshaping how work is performed. By automating AI-driven data analytics, it supports more accurate and efficient decision-making. While early AI adoption was focused on isolated tasks, businesses are now transitioning toward process-wide AI integration. To facilitate this shift, LG CNS offers end-to-end AX support, spanning the development of AX Master Plan, AI Process Innovation (PI), Service Design, and AI Engineering Consulting, ensuring organizations adopt AI effectively at every stage.
* Agentic AI: An autonomous AI system that sets its own goals, perceives its environment, plans actions, and executes decisions without human intervention.
AX Strategy Consulting
LG CNS provides AX Strategy Consulting to help enterprises assess their AI adoption status and define a strategic direction, supporting C-level decision-making. By aligning AI strategies with the latest industry trends, businesses can establish a competitive, AI-driven business model and identify opportunities to enhance operational efficiency. Through AI-driven optimization, companies can reduce costs, enable data-driven decision-making, and enhance customer value to strengthen their market position.
The AI transformation roadmap and long-term strategy developed through AX Strategy Consulting empower enterprises to gain a competitive edge, adapt to rapid market changes, and drive sustainable growth. LG CNS provides end-to-end support that integrates AI Governance, platform construction, AI ISP (Information Strategy Planning) Consulting, and AI Engineering Consulting, ensuring structured implementation of the AI roadmap.
AX Discovery: Discovering Use Cases, Customized AI Solutions, and Scope of AI Adoption
LG CNS AX Discovery helps businesses discover AI tasks that address their specific needs and pain points to create real business value. It provides strategic direction for companies considering AI adoption and offers tailored recommendations based on their current stage of AI maturity and readiness. For enterprises with clearly defined tasks, AX Discovery accelerates the validation of AI use cases, ensuring efficient deployment aligned with business goals. Additionally, for those looking to adopt AI at scale, it provides a structured adoption roadmap, from identifying tasks to expanding across the entire enterprise and value chain.
AX Strategy and Master Plan (AI Transformation Strategy)
The AX Strategy presents AI-driven business models, process innovations, and workforce transformation strategies tailored to each company’s AI vision. It identifies key opportunities for AI adoption and establishes a short- and long-term roadmap. By advancing into the Master Plan phase, enterprises can outline the required AI capabilities, investments, and expected business outcomes in greater detail, ensuring a well-prepared and executable strategy.
Development of AI Vision and Transformation Strategy
- AI Maturity Assessment*
- Analysis and Benchimarking of Leading AX Trends**
- Indentifying and Defining Opportunities for AI Adoption
- Development of AI Strategy Tasks and Roadmap
*, ** Available as seperate offerings
AX Discovery: Discovering AI Use Cases, Customized AI Solutions, and Implementation Scope
LG CNS AX Discovery identifies AI use cases best suited to a company’s environment while assessing associated risks and expected business impact comprehensively. By leveraging over 120 validated AI use cases, LG CNS conducts specialized AI workshops that incorporate user insights and ideas to develop Agentic AI scenarios—where AI autonomously perceives its environment and interacts with systems and tools. Additionally, through the rapid development and validation of Minimum Viable Products (MVPs) via prototype projects, LG CNS accelerates AI adoption in the field.
Agentic AI Use Case Discovery and Validation of PoC (Proof of Concept)
- Identifying Common and Specialized Use Cases
- Defining (Agentic) AI Use Cases
- Assessing Expected Business Impact and Risks
- Evaluating AI Feasibility (PoC, MVP)
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AI Strategy Consulting focuses on establishing an AI roadmap and long-term vision to drive business value through strategies for adoption and expansion of AI. In contrast, AI Discovery helps companies identify AI initiatives tailored to their level of AI understanding and readiness, supporting the validation of clearly defined AI use cases.
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Once an AI transformation roadmap is developed, companies can proceed with follow-up processes tailored to their specific needs. If process optimization or service planning is required for the adoption of Agentic AI, AI PI or Service Design is implemented for AI adoption. If defining AI adoption areas and technologies is necessary, AI Discovery is conducted. Subsequently, AI Engineering Consulting supports the development, implementation and operation of AI platforms and environments. While a step-by-step approach is recommended for AI transformation consulting, companies can selectively implement services based on their roadmap and business environment.
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Yes. Even without a clearly defined adoption strategy, AI Discovery provides structured guidance. Through interviews and ideation workshops, LG CNS analyzes internal requirements and business contexts to identify the most suitable AI tasks, and proposes an effective adoption strategy.
AX PI: AI-Based Process Innovation
LG CNS’s AI PI enhances and optimizes business processes with the adoption of Agentic AI. Rather than focusing on individual functions, LG CNS identifies and connects AI-driven enhancement opportunities across entire workflows, maximizing tangible business impacts. Through data-based analysis, AX PI establishes quantifiable enhancement goals and enables precise measurement of performance. From the initial engagement, LG CNS works closely with clients to define clear enhancement objectives, analyze entire business workflows, and align AI-driven process innovations with overall business strategies.
AX SAI: AI-Based Service & Application Innovation
LG CNS’s AI-based service innovation applies AI to enhance existing services and introduce new AI-driven solutions based on clients’ needs and pain points. By utilizing both classic AI and Generative AI, LG CNS develops AI functionalities tailored to specific business scenarios and compiles industry-relevant AI use cases as references. It also provides a framework for key AI functionalities, user-system interactions, and service flows, enabling businesses to measure AI service performance and define strategies for AI-driven service innovation.
AX PI: AI-Powered Process Innovation
AX PI supports AI-driven process innovation from goal setting and analysis of current state to identification of opportunities and execution of enhancements. LG CNS integrates AI and data-based process monitoring to identify areas for optimization and enables E2E process enhancement. To transition to an AI-powered workflow where Agentic AI replaces manual tasks, AX PI follows a structured approach, including Development of PI Strategy, Preliminary PI Concept Design, Detailed PI Design, and Implementation through a Project Management Office (PMO), tailored to ERP, HR, and SCM system characteristics.
(Agentic) AI-powered E2E process enhancement
- AI tool-based process analysis
- Identification of (Agentic) AI adoption enhancement tasks
- Design of AI-adopted To-Be processes
- Establishment of a process KPI and AI-driven monitoring framework (Continuous PI system)
AX SAI: AI-Powered Service & Application Innovation
To accelerate the adoption of new services and enhance existing services, AX SAI develops AI service scenarios that incorporate complex multi-step reasoning and autonomous execution by Agentic AI. LG CNS defines AI technologies suited to specific business needs and maps user-system interactions and UX/UI frameworks. AX SAI has core competencies in identifying individual services as Agents and structuring E2E services through multi-agent collaboration.
Planning & Design of AI Service & Application
- Service & application planning
- Scenario-based detailed service design
- Connected data & system definition
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Unlike traditional qualitative PI approaches that rely on employee interviews and workshops, AI-based PI is data-driven, enabling objective analysis and measurable outcomes. It allows businesses to quantify process enhancement and validate business impacts based on real-time data.
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One effective method for quantifying AI’s business impact is the QCD (Quality: Customer Satisfaction; Cost: Efficiency; Delivery: Speed & Visibility) framework. Feature-driven tasks are categorized based on the QCD framework, and businesses can define KPIs for each enhancement task. AI performance is then measured using formulas.
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AI is simplifying and optimizing various processes and work, enhancing work efficiency significantly. Agentic AI, in particular, enables Autonomous Workflows—enhancing workflow autonomy and execution capabilities. This transformation introduces a new paradigm for business processes and services.
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AI service planning is heavily dependent on technological readiness. The scope and structure of AI service planning vary based on the level of AI commercialization. AI service planning often requires more detailed processes than conventional services. Silos may also emerge between developers and designers. If not managed carefully, the balance between planning and technology may become reversed, making it critical to clearly define the concept and business goals from the outset.
AX ISP & ITMP (Information Technology Master Plan) Consulting
LG CNS’s AX ISP Consulting develops a master plan for AI adoption based on a company’s existing IT environment and strategic AI roadmap. This includes defining requirements of IT system transformation for the execution of AI services, identifying the necessary data elements and models, and establishing a structured implementation roadmap to ensure scalable and reliable AI adoption.
AI Platform Planning & Architecture
When adopting an AX platform, companies often struggle to identify the right infrastructure and technology stack that best aligns with their AX strategy. LG CNS AI Platform Planning & Architecture Consulting provides businesses with a structured framework to deploy AI services efficiently. This ensures the construction of a stable platform for AI workflows, enabling successful implementation and execution.
AI Governance: Minimizing Risk, Ensuring Explainability, and Continuous Monitoring
Businesses must comply with AI regulations and ethical standards. LG CNS’s AI Governance Consulting provides expert guidance on global and local requirements regarding AI compliance, security considerations, and best practices for AI adoption. Through stable operation and continuous enhancement, LG CNS ensures businesses can utilize Agentic AI effectively.
AX ISP & ITMP Consulting
It develops a structured roadmap for AI strategy implementation. This includes integrating AI platforms with legacy IT systems, defining the scope of AI adoption within business processes, and structuring data models and engineering requirements. By executing defined implementation tasks, businesses can successfully establish customized AI platforms.
Enterprise AI Strategy & Deployment Planning
- Defining AI adoption technology requirements
- AI system & infrastructure architecture
- AI system & infrastructure construction plan
- Establishing AI governance framework*
(Regulations, risk management, performance monitoring)
AI Platform Planning / Design
To build the full AI Engineering Stack required for implementing planned Agentic AI services (applications), LG CNS offers AI Platform Planning/Design Consulting. The range of services includes defining input/output data, AI models (including LLMs), and interfaces with relevant systems and tools. Built on the LG CNS DAP solution’s reference architecture, LG CNS is built on a foundation of extensive experience in providing customized infrastructure, solutions, technologies, and deployment strategies across various industries. The Agentic AI solution 'Quick PoC' supports businesses in making a small but strategic start.
AI Platform Architecture & Implementation Framework
- Benchmarking AI engineering technologies & leading platforms
- Agentic AI platforms concept architecture
- Analyzing & designing data pipelines
- Designing the logic architecture of AI model & platform
AI Governance: Minimizing Risk, Ensuring Explainability, and Continuous Monitoring
Governance is essential for the safe and effective development and operation of AI services and systems under established principles of AI ethics. LG CNS provides comprehensive consulting on AI governance, covering AI strategy, security considerations, and compliance with domestic and international AI regulations. This includes organizational structuring, model management, oversight of the data pipeline, and infrastructure operations and management. Through this approach, businesses can minimize risks associated with AI service regulations while ensuring that their AI initiatives are aligned with societal and business demands, ultimately creating sustainable value.
AI Governance Framework
- AI risk evaluation*
- Analysis of domestic and international AI Regulations, policies, and corporate guidelines
- Governance framework (rules, organization, process, IT) & corporate guidelines
- Selection of AI governance solutions (a detailed construction plan to be executed in platform consulting)
* Available as a separate offering
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For successful AI adoption, it is essential to establish an environment that enables rapid implementation of AI and adaptability. By leveraging the AX platform, businesses can achieve efficient AI adoption and flexible operations through integrated AI technology and data management. AI ISP Consulting facilitates organizations to develop a structured platform adoption strategy and construct a customized AI platform.
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Yes. Companies without prior AI adoption experience often struggle with data utilization and adoption challenges. LG CNS’s AI Engineering Consulting helps businesses develop a master plan for AI adoption, transform their infrastructure, and establish AI/ML operational frameworks. This ensures a stable and scalable foundation for the adoption of Agentic AI.
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Many companies experience service delays and prolonged PoC phases due to a lack of visible project management. LG CNS’s AI Establishment Consulting provides structured project management, clear reference architectures, and enhances AI resource efficiency, risk management, and communication clarity—ensuring successful AI adoption.
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Ensuring reliability and transparency of the AI model is crucial for building trust in AI services while adhering to ethical standards and regulatory requirements. AI Governance Consulting provides comprehensive services encompassing strategy, security, and policy considerations for AI adoption. This includes model management, data governance, and infrastructure operations, ensuring the sustainable adoption of Agentic AI.
