Agentic AI goes beyond simply answering questions or generating reports. It is an advanced form of AI that autonomously plans, executes, and evaluates actions to achieve goals, making independent decisions and solving complex problems.

In November 2024, Gartner named “Agentic AI” as one of the top 10 strategic technology trends for 2025 at the IT Symposium/Xpo 2024. A Deloitte report also predicts that by 2025, 25% of companies using generative AI will launch pilot programs for Agentic AI.

Agentic AI has the power to significantly impact business operations by improving efficiency, automating repetitive tasks, and enabling employees to focus on more valuable initiatives. When Agentic AI is applied to business, it brings more than just a technical shift, it fundamentally transforms how work is done.

AX goes beyond digital transformation (DX) and focuses on driving enterprise change through AI. With agentic AI, companies are strengthening their competitiveness and embarking on a full-scale journey to create new value through AX.

According to a survey by Pure Storage of Korean companies, 69.3% are already planning or implementing AX, underscoring AI's role as a core component of business competitiveness. However, the path to successful AX comes with major challenges. A lack of AI specialists was cited by 71.4% of respondents, while 68.1% pointed to high upfront costs as a barrier. Additionally, 65% of companies acknowledged a lack of expertise needed to lead generative AI transformation.

Implementing AX is not just about applying new technologies—it involves redesigning work processes and transforming how businesses operate, make decisions, and structure their organizations. As AX impacts the entire value chain, the need for a trusted AX expert partner is becoming increasingly critical.

Agentic AI has a powerful impact on enterprise operations, and to successfully implement AX, companies need a partnership with AX experts, not just technology providers.

To realize the transformation in how work is done through AI-augmented business, it is essential to have a deep understanding of the industry, business environment, existing workflows, and systems, along with the ability to deliver optimized solutions tailored to the evolving business landscape.

According to a 2024 Accenture survey, companies with AI-driven processes achieved 2.5 times higher revenue growth and 2.4 times higher productivity than their competitors. To achieve these results, companies need more than just adopting technology. A fundamental transformation of business processes and organizational culture is essential. Korean companies are also recognizing the importance of AX and are developing large-scale plans to train internal AX experts. But true transformation starts with strengthening internal capabilities and partnering with experienced AX experts.

In the AX journey, what matters most is a partner with technical capabilities, deep industry knowledge, and the ability to apply global trends to the local business environment. With over 40 years of experience in SI and cloud services, LG CNS has built strong partnerships with global and domestic AI infrastructure companies and cloud service providers (CSPs). It is also quickly forming alliances with leading AI model companies in the AX ecosystem.

In a future shaped by agentic AI and AX, only companies that work with partners offering visionary leadership and innovative technologies will secure lasting competitiveness.