LG Way
The LG Way is LG’s unique corporate culture, in which LG’s management philosophies of ‘Creating Values for Customers’ and ‘People-oriented Management’ are practiced through ‘Jeong-Do management’ with the ultimate aim of achieving ‘No. 1 LG.’
Jeong-do Management
Jeong-do management is LG’s ethical management and code of conduct to enable capability development and fair competition.
LG CNS operates an ethics management team directly under the CEO
to ensure systematic implementation of ethical practices. This
team conducts regular and ad hoc evaluations.
Within the ethics division, the Ethics Office handles
whistleblower investigations, ethical training and culture
dissemination, system development, and operation of a
consultation center.
the standard for the moral behavior and value judgment that all executives and employees must follow.
The Code of Ethics is posted on the Jeong-Do management page on
the official website of LG CNS,
as well as on the internal Jeong-Do management bulletin
board for all stakeholders’ easy access.
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Our customers form the foundation of our business, and LG will always highly regard and respect their views. We seek to earn unconditional trust from our customers by continuously providing them with practical values.
1. Respecting Customers
We value the opinions of our customers and validate their true needs at all times. We regard our customers as the primary standard for our decisions and conduct.
2. Creating Value
(1) We work hard to create value for our customers. Through customer satisfaction, we can build the foundation of our sustainable prosperity.
(2) We continuously create practical value that fully benefits and satisfies our customers.
3. Providing Value
(1) We are always true to our customers and never fail to keep our word.
(2) We offer the highest quality products and services at affordable prices and respond to our customers' requests with speed and accuracy. -
In all its business activities worldwide, LG shall gain competitive advantage through fair methods, respecting the laws and regulations of each region.
1. Pursuing Free Competition
(1) We uphold the principles of the free market economic system and pursue open competition around the world. We earn our customers' trust through top-quality products and services.
(2) We compete fairly and capably with our competitors and do not interfere with their interests or exploit their weaknesses.
2. Complying with Laws and Regulations
We conduct our domestic and overseas business activities in strict accordance with local laws and regulations, and with respect for local business customs. -
All business transactions are based on the principles of fair competition, with equal opportunity guaranteed to all entities. We build trust and cooperative relationships through fair and transparent transactions. Such relationships are built based on long-term mutual growth.
1. Equal Opportunity
(1) We offer equal opportunities to all qualified companies seeking to become our business partners.
(2) We register and select all applicants in a systematic manner, following a fair and objective evaluation process.
2. Fair Transaction Process
(1) We conduct all business transactions under equal circumstances. The terms and procedures of the transaction are thoroughly discussed between the parties involved.
(2) We never engage in any form of unfair transaction taking advantage of any superior position.
(3) We exchange transaction information through appropriate procedures in a timely manner. Transaction results are evaluated on a regular basis and mutual cooperation measures are taken.
3. Pursuing Mutual Growth
(1) We support the long-term growth of our dealers and vendors by enhancing their competitiveness through technological and managerial assistance. We share the profits derived from business innovations.
(2) We pursue mutual efforts and cooperate with our business partners in promoting a healthy business environment and maintaining fair business processes. -
Based on strong beliefs in honesty and fairness, LG employees must build righteous values, continuously self-develop and perform their duties in a fair manner to achieve their given mission.
1. Basic Ethics
(1) LG employees take pride in the company and always maintain honesty and fairness.
(2) LG employees have a high standard of morality and continuously strive to maintain their personal dignity and the company's honor.
2. Accomplishing Mission
(1) LG employees accomplish their duties in accordance with the visions and policies of the company.
(2) LG employees carry out their assigned duties in the best possible and fairest manner while observing relevant laws and regulations.
(3) LG employees protect and preserve company property and maintain confidentiality on information gained during employment.
(4) LG employees openly communicate and cooperate with colleagues and related departments to enhance work efficiency.
3. Self-development
LG employees understand the meaning of an ideal employee and constantly strive to meet these standards through self-development.
4. Fair Handling of Job
(1) LG employees carry out their duties based on honesty and fairness, always seeking to contribute to fostering a sound business culture.
(2) LG employees do not accept any form of financial benefits from stakeholders, which can influence their clear judgment.
(3) LG employees do not engage in immoral or unethical behavior, as defined by social norms, in performing their duties or living their personal lives.
5. Avoiding Conflict of Interests with the Company
(1) LG employees avoid personal behavior or relationships that are in conflict with company interests.
(2) LG employees do not use company property to pursue their personal interests. -
All employees are respected as a dignified individual. They will be treated fairly according to their abilities and achievements and encouraged to express their creativity to its full extent.
1. Respecting Humanity
(1) LG treats each employee with warmth and trust and values every individual's dignity.
(2) LG makes every effort to help employees feel pride and personal fulfillment by giving them a sense of ownership in their jobs.
(3) LG has established regulations and educational guidelines and takes necessary actions to assist employees in performing their duties in a fair and effective manner.
2. Fair Treatment
(1) LG offers equal opportunities to all its employees based on their abilities and talents.
(2) LG evaluates the abilities and performance of its employees using fair means and rewards them accordingly.
3. Promoting Creativity
(1) LG makes every effort to create a working environment conducive to creative thinking and autonomous behavior.
(2) LG actively develops employee abilities and manages its human resources based on a long-term plan.
(3) LG respects personal lifestyles and creates a developed organizational culture through mutual trust and understanding. -
To protect the returns of shareholders, increase the well-being of citizens, and contribute to social development, LG will grow into a strong and sound company through execution of business operations based on rational decisions.
1. Rational Business Operation
(1) LG conducts its business respecting local and international values.
(2) LG promotes its business expansion based on stable corporate growth.
2. Protecting Shareholder Returns
LG protects its shareholders' interests by earning healthy profits through effective management.
3. Contributing to Social Development
LG contributes to national and social development through job creation, tax contributions, and the promotion of cultural and welfare programs.
4. Conservation of the Environment
LG works hard to prevent environmental pollution and employs every measure necessary to preserve the natural environment.
- LG CNS operates an integrated channel for Jeong-Do management called the ‘Jeong-do Management Guide’ to allow executives and employees to more easily access and systematically practice Jeong-Do management. Through this, LG CNS shares notices related to Jeong-Do management and the LG Code of Ethics with executives and employees. We also carry out activities, such as self-inspection support and real-time counseling, to support executives and employees by addressing their difficulties in practicing Jeong-Do management.
- In order to check the degree of LG Way practice by executives and employees, examine the level of awareness of Jeong-Do management, and devise improvement measures for shortcomings, LG CNS conducts a group-level Jeong-Do management survey on a regular basis every year. In addition, LG CNS regularly conducts Jeong-Do management surveys for suppliers, which are used to identify risks of unfair practices and to establish directions for improving relationships with suppliers.
- All executives and employees of LG CNS pledge to comply with the LG Code of Ethics and practice Jeong-Do management every year online, and suppliers sign the ‘Pledge to Practice Jeong-do Management’ in the contract when they make a contract. LG CNS practices Jeong-Do management to fulfill its responsibilities to customers, suppliers, shareholders, executives, employees, and society, and to become a respected market leader..
- The reward system for reporting corruption is a system to further strengthen business transparency and accountability and to eradicate corruption that undermines customer value. When corruption is reported, LG CNS checks whether the reporter is eligible for a reward, then hold a reward review committee to pay a reward to the reporter of the corruption.
- LG CNS regularly conducts activities for dissemination of Jeong-Do management education to instill correct modes of behavior in executives and employees. In 2018, LG CNS conducted 20 group education sessions for 1,200 executives and employees. The company is also continuously reinforcing on-site and job-oriented training courses. Also, LG CNS introduced LG’s Jeong-Do management through a workshop for the CEOs of suppliers and asked for their cooperation. Regular and continuous cultural dissemination activities were carried out to raise awareness of Jeong-Do management among employees, such as sending out Jeong-Do management letters and posting violations.
- ‘Ethics Hotline’ is a corruption reporting system that allows the reporting of any business conduct that violates Jeong-Do management, such as unfair business handling and bribery using the superior position of executives and employees. Reports received are checked for truth through investigation, and in the case of confirmed misconduct, follow-up measures such as disciplinary action, work process improvement, and Jeong-Do management education are taken to establish a transparent and fair organizational culture. In addition to cyber reporting, reports are received through various channels such as telephone, fax, mail, and visitation, and we are thoroughly protecting the reporter from being disadvantaged by the report.
- LG CNS strictly prohibits all executives and employees from receiving money or gifts from stakeholders. When money or gifts are offered or given, executives and employees shall politely refuse and return them in accordance with the Code of Ethics. If it is impossible to return the gift, it should be reported to the Ethics Secretariat and donated directly to a welfare organization, or sold in an in-house auction to donate the proceeds.
