LG CNS is the No. 1 provider of MyData platform construction in the financial sector.

LG CNS has experience in building MyData platforms in each financial sub-domains such as banks, cards, and insurances for KB Kookmin Bank, Woori Bank, Hana Bank, Shinhan Card, KB Kookmin Card, KB Insurance, etc.
LG CNS provides customers with more convenient financial services with proven DX technology and differentiated business capabilities.

The Future Contact Center (FCC) of LG CNS
provides 24-hour consulting services to customers.

The Future Contact Center (FCC) enhances convenience by applying new IT to customer consultation services that were previously conducted over the phone. With the introduction of the FCC, AI counselors can conduct 24/7 consultations with customers in both text and voice.
LG CNS uses various AI technologies, including △ Speech to Text (STT) to recognize customer voice, △Natural Language Processing (NLP) to find answers by understanding the intent of customer questions, and △ Text to Speech (TTS) to answer customers with voice based on such understanding.

Provide the services customers desire in a timely manner
with the hyper-personalized marketing of LG CNS.

Hyper-personalized marketing focuses on accurately predicting customer needs by identifying customer behavior patterns. LG CNS provides customized services to customers in the financial sector by comprehensively analyzing various factors including “personal characteristics” such as gender, age, and “consumption characteristics” such as card usage frequency.